Security

The Security page allows administrators to add Two-Factor Authentication (TFA) on their own account. TFA provides an extra security layer for the account on which it is activated. This feature is disabled by default and is available only for verified administrator accounts.

An authenticator app is required to set up Two-factor Authentication. If you do not have an authenticator app installed on your device, download one for your corresponding operating system.

Activating Two-Factor Authentication

To set up Two-Factor Authentication for your administrator account, follow these steps:

  1. Click on the account name displayed on the header and select Account management from the drop-down menu. The Account Management page is displayed.
  2. Under Password and Security > Two-Factor Authentication, select Set up two-factor authentication.
  3. Under Validate Password, enter your current Instant On account password.
  4. Tap Validate password.
  5. Under Authenticator, copy the key provided below and manually enter it in the authenticator app, or scan the QR code using the authenticator app.
  6. Click Continue.
  7. Enter a Recovery email you can use to sign in when having trouble using the authenticator app.
  8. Re-enter the recovery email.
  9. Enter the One-time password generated by your authenticator app.
  10. Click Activate two-factor authentication.

Once the two-factor authentication is activated on the administrator account, you will be required to enter the one-time password generated by the authenticator app, each time you login to the Instant On web application.

Deactivating Two-Factor Authentication

To deactivate Two-Factor Authentication for your administrator account, follow these steps:

  1. Click on the account name displayed on the header and select Account management from the drop-down menu. The Account Management page is displayed.
  2. Under Password and Security, click the settings icon () beside Two-Factor Authentication and select Disable two-factor authentication from the drop-down list. A Confirmation popup is displayed on the page.
  3. Click Disable.

Changing the Recovery Email Address

Once the two-factor authentication has been activated, you have the option to change the recovery email address used to sign in when having trouble using the authenticator app.

The following procedure describes how to change the recovery email address:

  1. Click on the account name displayed on the header and select Account management from the drop-down menu. The Account Management page is displayed.
  2. Under Password and Security, click the settings icon () beside Two-Factor Authentication and select Change recovery email from the drop-down list.
  3. Enter the New recovery email address.
  4. Confirm new recovery email by re-entering the new email address.
  5. Click Change recovery email to apply the changes